At ICBP, we understand that responsible communications and marketing are key to building brand reputation and consumer trust. We provide accurate and clear product information in compliance with all applicable laws and regulations.

All our products are clearly labelled with important information on ingredients, expiration dates, production locations, and customer service channels. Product labels also include nutritional information and serving size, as well as information on how to properly dispose of product packaging.

Receiving and Responding to Customer’s Feedback

Social media channels, toll-free telephone lines, and emails are our most common customer feedback channels. This enables us to continue innovating. Following our standard operating procedures, we respond to each customer enquiry or complaint.

Consumer Education

At ICBP, we understand that informed consumers are better equipped to make informed choices about the products they buy. That's why we're committed to educating our customers about the value and benefits of our products and how they can fit into a healthy, balanced diet.

We're also leveraging the power of technology to connect with customers and offer our online education programs. By investing in consumer education, we hope to promote greater awareness of the impact of food consumption on health and wellness.

• Please see our Sustainability Report for more updates on responsible marketing and communications